Customer Services
Here at RMGroup we understand that the availability of parts and a strict service regime is crucial to all of our customers to minimise downtime. That’s why we have compiled a number of preventative measures for our customers to put in place following the commissioning period. Our highly skilled mechanical and electrical engineers are the driving force of our ‘customer care team’. To book a service simply contact our office.
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Service Team
All new equipment supplied by RMGroup is covered by 12 months warranty. Used equipment is supported by 6 months warranty. This covers any repair or replacement of defective parts from the date of installation. As standard, all automated packaging systems are installed by our engineers who stay on site until your operators are comfortable to operate systems alone. Any additional training at a later date can be provided but charged to the customer.
Service Coverage
RMGroup have highly trained mechanical, electrical and control systems engineers across the UK. This allows us to respond rapidly to any service or support requirements either via a site visit, or remotely via our eWON system – an internet based, remote access tool. This allows us to diagnose, respond and repair to any breakdowns or problems that may affect the customer and minimise expensive downtime. This peace of mind is key in continuing a strong customer relationship.
Planned Preventative Maintenance
Preventative maintenance carried out by one of our dedicated service team is essential in allowing you to minimize the risk of equipment failure and expensive production downtime.
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