Power Outages
At NEA we do our best to keep the power on 24/7. However, power outages do occur. When you are experiencing a power outage, please call us at 246-4261 to report your outage. Power outages can be caused by many things. Natural problems such as wind, ice build-up and trees falling onto the line, mechanical problems such as equipment failures, and 'acts of man,' such as cars hitting power poles. In the summer months power outages can also occur when the cannaries start up their operations.
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What To Do If Your Electricity Goes Out
If the power goes out at your house, check to see if your neighbors have power. If they do, then the outage is only affecting your home and we won’t know about it until you call us. If your neighbors are also without power, the outage is probably large enough that we know about it already. In that case there is no need to call unless you have information about the specific location of the problem. During large or lengthy outages we try to keep the community informed through announcements on our local radio station. Listening to these with a battery-powered radio will keep you informed about an outage.
Our crews respond to all outages and continue working until power is restored to all of our customers. Even though outages will always be a fact-of-life with any electrical system, rest assured that we are doing our best 24/7 365 days a year to keep your power on.
Occassionally, NEA will schedule a power outage for line or equipment maintenance. These scheduled outages are rare, but NEA will announce these outages well in advance so that you can prepare for them.
Be Prepared For A Power Outage
- Prepare kit that includes flashlights, battery-operated radio, extra batteries, matches, candles, and a hand-operated can-opener.
- Test your flashlight periodically and keep fresh batteries on hand.
- During an outage be extra careful with alternative methods of lighting, heating and cooking. The careless use of candles, propane and kerosene causes many house fires and personal injuries.
- Keep extra blankets on hand for warmth.
- Install an alternate heating system (wood stove or other) or make plans to stay with relatives or friends who have one. You will also need to plan a safe, alternate cooking method.
- Keep a supply of extra food that does not need cooking (snack bars and canned fruits & meats are some good choices) and a supply of water on hand. To store drinkable, germ-free water, boil it first or add water purification tablets, available wherever they sell sporting goods. You can also buy bottled water, which is a lot less work. Remember that without water, you can only flush the toilet once during a power outage because it needs electricity to refill. If you have extra water, you can pour it in the top tank and flush it again.
- Know how to drain the water supply and water heating systems in your house. During an extended power outage, drain these systems when the temperature inside your residence falls below 40 degrees and the power is still off; drain at a warmer temperature if your house has cold spots.
Steps To Take During A Power Outage
- Keep traffic through your outside doors to an absolute minimum to avoid losing household heat. If possible, gather family members in a central room and close off the rest of the house.
- Do not open your refrigerator or freezer more than necessary. Do not open them to see if your food is thawing, as that will only speed up the process. Undisturbed, food will remain frozen in most freezers for at least 24 hours, and often for two or more days.
- Unplug all appliances and turn your thermostat to its lowest setting until power is restored. Power outages can cause damage to sensitive electronic equipment such as VCRs and computers. To protect your equipment, NEA recommends you install voltage surge protectors and/or an uninterrupted power supply system (UPS). During an extended outage, some people turn off all the breakers in the house except one going to a lamp that is turned on, to let them know when power is restored.
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